Returns & Refunds
Every Shift & Soul product is printed to order — made specifically for you when you check out. Because of that, we can't restock returns the way a regular store can. Here's how we handle it:
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or just plain wrong, we've got you. Contact us within 30 days of delivery with your order number and photos of the issue, and we'll reprint or refund — your call.
Size & Fit Issues
Check the size chart before you order. If the size you received doesn't match what you ordered, contact us within 30 days and we'll make it right.
Changed Your Mind
Because each item is made to order, we can't accept returns for change-of-mind. Double-check your size and design before checkout.
How to Start a Claim
Email us with your order number and photos. Once approved, refunds go back to your original payment method within 5–10 business days.